Refund policy
Return & Refund Policy
At Cristy Chris Handmade, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Items must be free of stains, odors, or damage
- Proof of purchase (order number or receipt) is required
Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Please contact us within 5 days of delivery
- Include photos of the item and packaging
- We will replace the item or issue a full refund at no additional cost
Custom & Personalized Items
- Due to the nature of custom products, all personalized or made-to-order items are final sale
- Exceptions may be made if there is an error on our part
How to Start a Return
To initiate a return, please contact:
📧 cristy@cristychrishandmade.com
Include your:
- Order number
- Reason for return
- Photos (if applicable)
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- If you still have not received your refund, please contact us
❤️ Our Promise
We take pride in creating quality products and ensuring a positive experience for every customer. If you have any concerns, we’re always happy to help.